Account & Billing - HexaCraft Hosting Knowledge Base

🏦 Everything About Your HexaCraft Funds! 💰

Greetings, HexaCraft Administrator! 👑 This extensive and mega-helpful guide is entirely dedicated to ensuring your financial operations run smoothly on our platform! We know nobody likes dealing with unexpected server suspensions or payment friction, so we’ve made incredibly easy systems for you! 🤝📈

Let's walk through managing your subscription renewals, scaling upgrades seamlessly, claiming refund policies, and navigating the sacred Client Area! 🚀✨

📝 Section 1: Invoices and Renewals 📅

Never lose a server to expiration again! 🛡️ HexaCraft uses an automated pro-forma invoice system. Here is precisely how the timeline works so you are never caught off guard: ⏱️

14 Days Before Due: 📆 We generate a new invoice and pop an email to your registered inbox. This gives you plenty of time! ⏳
On Due Date: 🎯 Payment is attempted automatically if you have configured an active subscription or auto-pay method (like PayPal Subscriptions or saved Stripe Credit Cards). 💳
3 Days Overdue: ⏸️ Suspension Phase! Your game server stops running. Data is completely safe! We just pause execution to save power. ⚡
14 Days Overdue: 💣 Termination Phase! Your server files are permanently deleted. Please pay before this happens! 😭 Always keep a remote backup via our panel. 💾

🚀 Section 2: Seamless Upgrades & Downgrades 🏗️

Your server grew from 5 players to 50 players overnight? 🤩 Incredible! Here is how you can scale your compute resources dynamically without ANY data loss! 📈

Log into your HexaCraft Client Area. 🌐 (This is different from the Game Panel!)
Click on Services -> My Services. 🗂️
Select the active server you wish to supercharge. ⚡
On the left sidebar, click "Upgrade/Downgrade". 🔼🔽
Choose your new epic tier (e.g., jump from Stone to Iron). Our system calculates a prorated cost automatically! This means if you are halfway through the month, you only pay for the remaining 15 days of the upgraded tier! 🧮💸
Complete the checkout. 🛒 Your server will automatically reboot and apply the massive RAM and CPU cores instantaneously! 🪄🎉

💡 Hot Tip: Add Funds! "You can navigate to the 'Add Funds' section and preload your HexaCraft wallet with credits! 💵 These credits will be automatically consumed first whenever any invoice is generated. Set it and forget it! 😎"

🛡️ Section 3: The 48-Hour Refund Policy ⚖️

We are completely confident in our AMD EPYC performance! 🏎️ But if you encounter unresolved latency or simply decide HexaCraft isn't for you, we honor a strict, no-questions-asked refund window! 🕰️

How to claim your refund:

The cancellation request MUST be submitted within 48 hours of the initial purchase timestamp. ⏳
Open a Support Ticket in the Client Area under "Billing". 🎫
Request "Immediate Cancellation & Refund". 🔙
Our team will process the refund back to your original payment method (Crypto payments ₿ are typically refunded in Account Credits due to network fee fluctuations). 🏦

Notice on Dedicated Servers ⚠️

Please note that our 48-hour refund policy ONLY applies to Shared Game Hosting and standard VPS plans! 🖥️ Bare-Metal Dedicated systems are exempt from refunds due to the manual rack-deployment cost. ⚙️

🥳 Final Thoughts! 🏁

Managing finances should never be stressful! We've made our dashboard as transparent as glass. 💎 If you have multiple administrators running your community, you can even add "Sub-Accounts" in the Client Area so your co-owners can pay invoices without needing your main password! 🔐😲